At Just Camellia, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. This policy is governed by UK consumer law.
Returns
You have 14 calendar days to return an item from the date you received it. To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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It must be in the original packaging.
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Proof of purchase is required.
Non-returnable items:
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Perishable goods (e.g., tea blends or infused drinks)
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Personal care items
Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund. If approved, a refund will be issued to your original payment method within 5–10 business days.
Shipping Returns
You will be responsible for paying for your own shipping costs for returning the item unless the return is due to a fault or error on our part.
Exchanges
We only replace items if they are defective or damaged.
To initiate a return, contact us at: support@justcamellia.com
