Your information, handled with care

Privacy Policy

Last updated: 18 August 2026

This policy explains how Netzalive Group Ltd, trading through the Just Camellia brand, collects and uses personal information when you visit justcamellia.com, create an account, place an order, contact us, subscribe to marketing or otherwise interact with us.

1. Who is responsible for your information?

Netzalive Group Ltd (company number 15943003) is the controller of the personal information described in this policy. Our contact details appear at the end of this page.

2. Information we collect

• Identity and contact information: name, email address, telephone number, billing and delivery addresses.
• Order and account information: products ordered, order history, account login details, preferences, returns and customer-service records.
• Payment information: payment status, method and transaction references. Card details are normally processed directly by our payment providers and are not stored by us in full.
• Technical and usage information: IP address, device and browser information, pages viewed, referring website, cookie identifiers and interactions with our website and emails.
• Communications: messages, reviews, survey answers and other information you choose to provide.
• Marketing preferences: subscriptions, consent records and opt-out choices.

3. How and why we use it

Where we rely on legitimate interests, we balance those interests against your rights and reasonable expectations. You may contact us for more information.

4. Cookies and similar technologies

We use necessary cookies to provide functions such as the shopping basket, checkout, security and account login. With your choice through our cookie banner, we may also use analytics, preference and advertising cookies. You can change your choices through the cookie settings on our website and through your browser. Blocking necessary cookies may prevent parts of the site from working. Please see our cookie banner or Cookie Policy, where available, for the current list of cookies and providers.

5. Who we share information with

We do not sell your personal information. Where necessary, we may share it with:

• website hosting, ecommerce, IT, security, analytics and customer-support providers;
• payment processors, banks and fraud-prevention providers;
• couriers, fulfilment providers and other businesses involved in delivering your order;
• email, newsletter and advertising service providers, subject to your choices;
• professional advisers, insurers, auditors and prospective purchasers of our business; and
• regulators, courts, law-enforcement bodies or other parties where required by law or necessary to protect legal rights.

Providers acting for us may use personal information only under our instructions and must protect it appropriately. Some providers, such as payment services, may act as independent controllers under their own privacy policies.

6. International transfers

Some service providers may process information outside the United Kingdom. Where personal information is transferred to a country without UK adequacy regulations, we use an appropriate safeguard where required, such as the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses, or another lawful transfer mechanism. Contact us if you would like further information about the relevant safeguards.

7. How long we keep information

We keep information only for as long as reasonably needed for the purpose collected, including legal, tax, accounting, safety, dispute and fraud-prevention requirements. Typically:

• order, invoice and transaction records are retained for up to six years after the end of the relevant financial year or longer if legally required;
• customer-service and complaint records are normally retained for up to six years after the matter closes where needed to manage disputes;
• account information is kept while the account is active and then deleted or anonymised when no longer required;
• marketing records are kept until you unsubscribe or we determine they are no longer current; we may retain minimal suppression information so we honour your opt-out; and
• cookie durations vary and are shown in our cookie settings or Cookie Policy, where available.

8. Security

We use appropriate technical and organisational measures designed to protect personal information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security. You are responsible for keeping your account password confidential.

9. Your data-protection rights

Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to our use of your personal information, and to receive or transfer certain information in a portable format. You also have the right to withdraw consent at any time, without affecting processing already carried out lawfully.

Your right to object: You may object at any time to our use of your personal information for direct marketing. You may also object to processing based on legitimate interests, although we may continue where we have compelling legitimate grounds or need the information for legal claims.

To exercise a right, email us. We may need to verify your identity. You will not normally have to pay a fee, although the law permits a reasonable fee or refusal in limited circumstances. We aim to respond within one month, subject to lawful extensions for complex requests.

10. Marketing choices

You can unsubscribe using the link in a marketing email or by contacting us. Service messages about an order or account are not marketing and may still be sent where necessary.

11. Children

Our website and products are intended for adults making purchases. We do not knowingly collect personal information directly from children. If you believe a child has provided personal information to us, please contact us.

12. Third-party websites

Our website may link to websites we do not operate. Their use of personal information is governed by their own privacy policies, which we encourage you to read.

13. Complaints

Please contact us first so we can try to resolve your concern. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint/ or by calling 0303 123 1113.

14. Changes to this policy

We may update this policy to reflect changes to our services or legal obligations. The latest version will be posted here with a revised “last updated” date. Where appropriate, we will provide additional notice.